Survivor Series Travel Packages - Frequently Asked Questions
1. When will individual tickets go on sale?
Individual tickets for Survivor Series are available now at ticketmaster.com.
2. Can I purchase a package without hotel accommodations?
All Travel Packages include hotel accommodations, with accessible rooms available upon request. If you require an accessible room, indicate the request with your order in the Special Requests section. At this time, we do not provide an option without hotel accommodations.
3. How old do I have to be to purchase a package?
Each Travel Package will contain a main traveler that will be the primary contact for the group. As the main traveler, you represent that you have the legal authority and capacity to enter into the Agreement and that you are age 21 or older.
4. Can I cancel the hotel accommodations?
Requests received by main traveler to cancel hotel reservations must be made in writing via email to firstname.lastname@example.org with the understanding that there are no refunds for such cancellation.
5. What is the location of the hotel?
The hotel location will be within the Chicago area. The precise location will be provided to the main traveler 3 months prior to the event.
6. Can I confirm an additional room or extend my hotel stay?
If guests are interested in confirming an additional room, they must contact the hotel directly to confirm a separate room reservation for the additional room. If guests are interested in extending their hotel stay, they must contact the hotel directly to confirm a separate room reservation for the additional nights. Separate room reservations are subject to hotel availability and are not part of the Travel Package room block, hotels will charge the regular room rate, which guests are responsible to pay directly to the hotel.
7. Each person within your group will share one (1) standard room for the number of nights included in your Travel Package. The check-in and check-out dates for each number of nights is as follows:
- 3-Night Hotel Accommodations (with SmackDown LIVE Ticket) – Check-in Friday, Nov. 22, 2019 / Check-out Monday, Nov. 25, 2019
- 3-Night Hotel Accommodations (with Monday Night Raw Ticket) – Check-in Saturday, Nov. 23, 2019 / Check-out Tuesday, Nov. 26, 2019
- 4-Night Hotel Accommodations (with SmackDown LIVE Ticket and Monday Night Raw Ticket) – Check-in Friday, Nov. 22, 2019 / Check-out Tuesday, Nov. 26, 2019
8. Can I request specific bed types?
Due to inventory demand, specific bed type requests cannot be made in advance. Travel Packages with 1 person will be accommodated in a single occupancy room with 2 beds. Travel Packages with 2 persons will be accommodated in a double occupancy room with 2 beds. Travel Packages with 3 persons will be accommodated in a triple occupancy room with 2 beds. Travel Packages with 4 persons will be accommodated in a quad occupancy room with 2 beds. If the room is assigned with 2 beds, any requests for additional beds; such as, a rollaway bed or a cot, will not be accepted due to hotel fire code policies
9. If I purchase a Travel Package with 3 or 4 people on the same order, do we get 2 hotel rooms?
Each person within your Travel Package group will share 1 standard room. Travel Packages with 3 or 4 persons will be accommodated in 1 room with 2 beds.
10. Do I have to share my hotel room with another single package buyer?
If you are the only person in your group, you will be the only person in your hotel room. Travel Packages with 1 person will be accommodated in a single occupancy room with 2 beds.
11. Does my child require a ticket for each event?
Children who have not yet reached their second birthday can sit on adult’s lap during the event.
12. Are packages available internationally?
Travel Packages are available for purchase to both domestic and international customers.
13. How do I purchase a package?
Travel Packages can only be purchased on SurvivorSeriesTravel.com. Travel Packages will be available starting on Tuesday, April 23, at 12:00 p.m. ET
14. Can I pay with more than one credit card or pay in installments?
Full payment is required at time of purchase. Payment must be made in full via one form of payment. Acceptable forms of payment are Visa, MasterCard, Discover, and American Express. PayPal is not an accepted form of payment.
15. Are the prices per person and are there any additional costs?
The advertised prices are per person. Each person in your group would pay the same per person price.
The prices include taxes and standard charges for shipping & handling. Customs Duty, usually applied to international shipments, is not included in the advertised prices.
16. Are Travel Packages refundable?
There are no refunds. Travel Packages may be transferred provided the new main traveler agrees in writing to abide by the Travel Package Terms and Conditions.
17. What happens if I need to cancel after I already purchased the package?
Travel Package sales are final. Travel insurance is recommended in case of cancellation due to unforeseen circumstances, including, without limitations, personal illness or injury, inclement weather, active military service, etc. You are welcome to contact a travel insurance provider of your choice for further information.
18. Are changes allowed to Travel Packages?
Change requests to guest information received by WWE before Sept. 1, 2019 will be processed. Change requests to guest information received after Sept. 1, 2019 will be considered; however, depending on the type of request, may not be approved. Change requests for new shipping address will not be approved if request is received after September 1, 2019; in some cases, the Travel Package can be shipped to the hotel.
19. If I purchase a Travel Package with up to 4 people, will we be seated together?
Everyone within your Travel Package group will be seated together at each ticketed event.
20. Can I be seated next to someone who purchased a separate package?
You can email a seating request as soon as you receive your confirmation letter; however, seating will depend on availability.
21. What if I have more than 4 people in my group?
You must purchase more than one Travel Package as each Travel Package can only accommodate up to 4 people sharing 1 room. For example: if you have a group of 5 people, you can purchase a Travel Package for 3 people and a Travel Package for 2 people.
22. Can seating locations be changed?
The seating locations described within the Travel Packages are subject to change without notice. In the case that tickets are no longer available in the seating locations within the Travel Package description, WWE will notify you via email to offer alternative tickets, which will result in different seating locations. WWE reserves the right to upgrade your tickets to a different location at no additional cost to you. Even after notification of seat location occurs, WWE reserves the right to adjust section and row of seat assignments within the applicable Travel Package tiers to maintain efficient seating disbursement and to accommodate changing conditions, which may affect event production, seating, and customer safety including, without limitation, changes in the event staging area or venue layout.
23. Is accessible seating available?
Accessible seating locations are available in the areas designated by the venue. Accessible seating at this venue is not available on the floor or within the Lower Bowl, rows 1 - 6. Accessible Seating is only available within the Silver Packages. If you require accessible seating, indicate the request with your order by clicking Accessible Seating in the Special Accommodations section. Do not type an accessible seating request into the Special Requests section as it will not be valid. After clicking Accessible Seating, if such seating is no longer available within that specific Travel Package, you will receive an immediate notification. After your purchase has been confirmed with accessible seating, WWE reserves the right to adjust section and row of seat assignments, as discussed immediately above.
24. Can I see a seating map for each event?
Click here to see the seating map for Survivor Series.
25. How will the event ticket seats be assigned?
Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed.
26. When will I receive a confirmation of my order?
The main traveler will receive a confirmation letter via email within 5 business days after the purchase has been confirmed. If the main traveler does not receive any type of email notification, it is recommended that an email is sent to email@example.com to check on the status of the order.
27. When will I know which seats I was assigned?
Customers for all Travel Packages, except for the Championship Package tier, will not be notified of their seating assignments prior to the shipment of Travel Packages, which occurs approximately 4 weeks before the event. Championship Package customers will be notified which section and row their Survivor Series tickets are located within one (1) business day after purchase is confirmed. Even after notification occurs, WWE reserves the right to adjust section and row of seat assignments within the applicable Travel Package tiers to maintain efficient seating disbursement and to accommodate changing conditions, which may affect event production, seating, and customer safety including, without limitation, changes in the event staging area or venue layout.
28. What is not included in Travel Packages?
Unless specifically stated in the Travel Package descriptions, Travel Packages do not include airline tickets, parking at hotel or venues, ground transportation, food or drinks, or allowances for food or drinks.
29. Can I buy a Travel Package with 3-Night Hotel Accommodations that includes SmackDown LIVE ticket?
Yes. See package descriptions above.
30. How do we get our collectible chair home?
If applicable to your Travel Package, you will be responsible, at your sole cost and expense, for transporting or shipping your collectible chair from the event to your residence. The airports require that the chairs be checked as baggage; they are not allowed to be carried on by TSA regulations. The chairs are the standard size of a metal folding chair, with approximate dimensions of 18.25”W x 19.75”D x 30.25”H, and weighing approximately 12 lbs.
31. What if the Travel Packages are changed or canceled?
WWE reserves the right to modify or cancel the Travel Packages in any way it deems necessary or appropriate. If WWE modifies a portion of the Travel Package, the modification will be equal in value and refund will not be issued. If WWE cancels a portion of the Travel Package, WWE will only provide refund to the extent that such refund is made available to WWE. If WWE cancels a Travel Package in its entirety, WWE will issue a full refund.
32. When will I receive all the event tickets?
WWE guarantees shipment of your Travel Package before the event. Most often, your Travel Package will be shipped to your shipping address 4 weeks before the event. In some cases, your Travel Package will be shipped to your hotel, or your tickets will be available for pickup at Will Call. You will be notified of details of shipment no later than 4 weeks before the event.