SummerSlam Travel Packages -- Frequently Asked Questions
SummerSlam Travel Packages (“Travel Packages”) Frequently Asked Questions
- When will individual tickets go on sale?
Individual tickets for SummerSlam are on sale at Ticketmaster beginning on Friday, June 18, 2021. Check back on WWE.com for announcement of sale dates for all related events.
- How do I purchase a package?
Travel Packages can only be purchased on SummerSlamTravel.com. Travel Packages will be available starting on Tuesday, June 15, 2021 at 12:00 p.m ET / 11:00 a.m CT.
- Can I pay with more than one credit card or pay in installments?
Full payment is required at time of purchase. Payment must be made in full via one form of payment. Acceptable forms of payment are Visa, MasterCard, Discover, and American Express. PayPal is not an accepted form of payment.
- Are Travel Packages refundable?
There are no refunds, no changes to the purchased Travel Package, and no exchanges once the purchase has been confirmed; unless otherwise stated below.
Package buyers will receive a refund, with the exception of any non-cancellable expenses, if they test positive for COVID-19 prior to hotel check-in and attendance at any Travel Package events in accordance with the Travel Package Terms and Conditions. Servicemembers will receive full refund on account of a deployment.
- Are the prices per person and are there any additional costs?
Travel Packages are quoted and payable in United States Dollars (USD). Travel Package quantities are limited, and orders will be processed immediately upon receipt, within each Travel Package tier, on a first-come, first-served basis, while supplies last. Full payment is required at time of purchase. The advertised prices within each Travel Package include taxes and standard charges for shipping & handling. Customs Duty, usually applied to international shipments, is not included in the advertised prices.
- Are packages available internationally?
Travel Packages are available for purchase to both domestic and international customers. Some travelers are prohibited from entry to the United States. With specific exceptions, several presidential proclamations restrict foreign nationals who have been in specific countries during the past 14 days from entering the United States. For a full list of exceptions, please refer to the relevant proclamations listed on the CDC website.
- How old do I have to be to purchase a package?
Each Travel Package will contain a main traveler that will be the primary contact for the group. As the main traveler, you represent that you have the legal authority and capacity to enter into the Agreement and that you are the minimum age of 21.
- Does my child require a ticket for each event?
Children who have not yet reached their second birthday can sit on adult’s lap during the event.
- Do you offer military discounts?
Military discounts are not offered; however, service members will receive full refund on account of a deployment. You must prove you entered active duty and will remain on active duty during the time of the Travel Package events. Please email a written notice and a copy of your military orders to email@example.com, preferably with at least 30 days notice.
- When will I receive a confirmation of my order?
The main traveler will receive a confirmation letter by email within 5 business days after the purchase has been confirmed. If the main traveler does not receive any type of email notification, it is recommended you send an email to firstname.lastname@example.org to check on the status of the order.
- Are changes allowed to Travel Packages?
Change requests to guest information received by WWE before August 1, 2021 will be processed. Change requests to guest information received after Aug. 1, 2021 will be considered; however, depending on the type of request, may not be approved.
- What happens if I need to cancel after I already purchased the package?
Travel insurance is recommended in case of cancellation due to unforeseen circumstances, including, without limitation, restrictions or limitations on travel due to COVID-19, personal or familial illness or injury, inclement weather, etc. You are welcome to contact a travel insurance provider of your choice for further information.
- Can I transfer my package to someone else?
Travel Package contents are transferrable, unless specifically stated in the Travel Package descriptions. Travel Packages may be transferred provided the transferee (“new main traveler”) agrees in writing to abide by this Agreement stated herein. The transferor (“original main traveler”) must submit a written request for the transfer of the Travel Package to the new main traveler. Request must include the full name, mailing address, and email contact of the new main traveler. WWE will not be involved in any discussions between the original main traveler and the new main traveler. Once the Travel Package has been transferred to the new main traveler, the original main traveler will no longer receive any information pertaining to the Travel Package. If the Travel Package has already been shipped, it is the sole responsibility of the original main traveler, at their sole cost and expense, to successfully ship the Travel Package to the new main traveler.
- What is not included in Travel Packages?
Unless specifically stated in the Travel Package descriptions, Travel Packages do not include airline tickets, parking at hotel or venues, ground transportation, food or drinks, or allowances for food or drinks.
- What event tickets are included in each Travel Package?
All Travel Packages include tickets to SummerSlam on Aug. 21, 2021.
- When will I receive all the event tickets?
All tickets will be mobile tickets that will enable fans to manage contactless tickets from their smart phones. Ticketmaster will send links by text message to the main traveler’s cell phone number. The main traveler will be responsible for managing the distribution of the mobile tickets to each person in their group. We recommend that the main traveler download the Ticketmaster app to easily view, use and manage tickets.
- Can I see a seating map for each event?
Ticketmaster will post the seating map for all other events once individual tickets are on sale to the public.
- How will the event ticket seats be assigned?
Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed.
- When will I know the location of the seats I was assigned?
Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed. Championship Package customers will be notified by email which section and row their SummerSlam tickets are located in within 3 business day after purchase is confirmed. Customers for all other Travel Package offerings will be notified by email of specific seat assignments prior to SummerSlam weekend, as discussed below.
- Can seating locations be changed?
The seating locations described within the Travel Packages are subject to change without notice. In the case that tickets are no longer available in the seating locations within the Travel Package description, WWE will notify you via email to offer alternative tickets, which will result in different seating locations. WWE reserves the right to upgrade your tickets to a different location at no additional cost to you. Even after notification of seat location occurs, WWE reserves the right to adjust section and row of seat assignments within the applicable Travel Package tiers to maintain efficient seating disbursement and to accommodate changing conditions, which may affect event production, seating, and customer safety including, without limitation, changes in the event staging area or venue layout.
- Is accessible seating available?
Accessible seating locations are available in the areas designated by the venue. If you require accessible seating, indicate the request with your order by clicking Accessible Seating in the Special Accommodations section. Do not type an accessible seating request into the Special Requests section as it will not be valid. After clicking Accessible Seating, if such seating is no longer available within that specific Travel Package, you will receive an immediate notification. After your purchase has been confirmed with accessible seating, WWE reserves the right to adjust section and row of seat assignments, as discussed immediately above.
- If I purchase a Travel Package with up to 4 people, will we be seated together?
Everyone within your Travel Package group will be seated together at each ticketed event.
- Can I be seated next to someone who purchased a separate package?
You can email a seating request as soon as you receive your confirmation letter; however, seating will depend on availability.
- How do we get our collectible chair home?
If applicable to your Travel Package, you will be responsible, at your sole cost and expense, for transporting or shipping your collectible chair from the event to your residence. The airports require that the chairs be checked as baggage; they are not allowed to be carried on by TSA regulations. The chairs are the standard size of a metal folding chair, with approximate dimensions of 18.25”W x 19.75”D x 30.25”H, and weighing approximately 12 lbs.
- What is the location of the hotel?
The hotel location will be within the Las Vegas area. The precise location will be provided to the main traveler 1 month prior to the event.
- What are the check-in and check-out dates for the hotel accommodations?
Travel Packages include accommodations at a hotel located within the Las Vegas area. The precise location will be provided to the main traveler 1 month before the event. Each person within your group will share 1 standard room for 2 nights with check in on Friday, Aug. 20, 2021 and check out on Sunday, Aug. 21, 2021.
- Can I purchase a package without hotel accommodations?
All Travel Packages include hotel accommodations, with accessible rooms available upon request. If you require an accessible room, indicate the request with your order in the Special Requests section. At this time, we do not provide an option without hotel accommodations.
- Can I cancel the hotel accommodations?
Requests received by main traveler to cancel hotel reservations must be made in writing via email to email@example.com with the understanding that there are no refunds for such cancellation.
- Can I confirm an additional room or extend my hotel stay?
If guests are interested in confirming an additional room, they must contact the hotel directly to confirm a separate room reservation for the additional room. If guests are interested in extending their hotel stay, they must contact the hotel directly to confirm a separate room reservation for the additional nights. Separate room reservations are subject to hotel availability and are not part of the Travel Package room block, hotels will charge the regular room rate, which guests are responsible to pay directly to the hotel.
- Can I request specific bed types?
Due to inventory demand, specific bed type requests cannot be made in advance. Travel Packages with 1 person will be accommodated in a single occupancy room with either 1 bed or 2 beds. Travel Packages with 2 persons will be accommodated in a double occupancy room with either 1 bed or 2 beds. Travel Packages with 3 persons will be accommodated in a triple occupancy room with 2 beds. Travel Packages with 4 persons will be accommodated in a quad occupancy room with 2 beds. If the room is already assigned with 2 beds, any requests for additional beds; such as, a rollaway bed or a cot, will not be accepted due to hotel fire code policies.
- If I purchase a Travel Package with 3 or 4 people on the same order, do we get 2 hotel rooms?
Each person within your Travel Package group will share 1 standard room. Travel Packages with 3 or 4 persons will be accommodated in 1 room with 2 beds.
- Do I have to share my hotel room with another single package buyer?
If you are the only person in your group, you will be the only person in your hotel room. Travel Packages with 1 person will be accommodated in a single occupancy room with either 1 bed or 2 beds.
- What if I have more than 4 people in my group?
You must purchase more than one Travel Package as each Travel Package can only accommodate up to 4 people sharing one room. For example: if you have a group of 5 people, you can purchase a Travel Package for 3 people and a Travel Package for 2 people.
- What if the Travel Packages are changed or canceled?
WWE reserves the right to modify or cancel the Travel Packages in any way it deems necessary or appropriate, including to address or comply with limitations or restrictions imposed by federal, state or local government orders, and other similar events related to COVID-19 that are outside the control of WWE. WWE will notify the main traveler via email of such changes. The main traveler will be responsible for providing this information to guests within his or her group. If WWE modifies a portion of the Travel Package, the modification will be equal in value and refund will not be issued. If WWE cancels an event or modifies a portion of the Travel Package, WWE will only provide refund to the extent that such refund is made available to WWE. If WWE cancels a Travel Package in its entirety, WWE will issue a full refund. If you are interested in purchasing a different Travel Package due to your original Travel Package being canceled in its entirety, WWE will issue a refund for the price difference (if less) between the two Travel Packages. Your seat assignment, including section and row, will be assigned on a first-come, first-served basis in the order in which your original Travel Package was confirmed.
- Is there a COVID-19 Warning?
An inherent risk of exposure to COVID-19 exists in any place where people gather. You fully understand that COVID-19 is an extremely contagious disease that can lead to severe illness and death regardless of age or health condition, and that no precautions, including the Safety Requirements and other protocols implemented by WWE, its affiliated entities and/or third parties (including, but not limited to, federal and state governmental agencies and local health authorities) can eliminate the risk of exposure to COVID-19. You and each of your guests assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after a Travel Package event, however caused or contracted. You and each of your guests voluntarily waive all potential or actual claims, liabilities, or demands against WWE and its affiliates that relate in any way to exposure to or contraction of a communicable or infectious disease, including but not limited to, COVID-19, by any other individual, including but not limited to your minor children, family members, and/or other guests.
- What are the safety measures related to COVID-19?
Admission to all Travel Package events associated with SummerSlam, including, but not limited to, those described within the Travel Package descriptions, is subject to compliance with all safety and health requirements and policies put in place by WWE and Allegiant Stadium, as applicable, including requirements relating to face masks, social distancing, and enhanced health screenings (which may include a requirement that you, and each guest in your party, be temperature screened and/or tested for COVID-19 prior to or during the event) and those policies and requirements of local health authorities (including, but not limited to, the City of Las Vegas and the Centers for Disease Control and Prevention). Each person (including children) may also be required to complete additional documentation or paperwork prior to entering any Travel Package event. Such policies and requirements as they may be updated from time to time (in the sole determination of WWE) and as they may be communicated prior to or during the event (whether orally or in writing) by, for example, instruction provided by WWE or Allegiant Stadium personnel or signage in or around Allegiant Stadium are collectively referred to as the “Safety Requirements”. Due to the evolving nature of the COVID-19 pandemic, these Safety Requirements may continue to be updated from time to time between purchase of a Travel Package and the date of the event. You acknowledge and agree that all members of your party will comply with the Safety Requirements (including all requirements that must be satisfied prior to or during an event), and attendance at each event is conditioned on such compliance.
Neither you nor any guest in your party may attend any event if any one or more of the following is true on the day of such event:
- Within the prior 14 days, you (or any guest in your party or any other person with whom you or your guest has had close contact) have tested positive for, or been exposed to someone who has tested positive for, COVID-19;
- Within the prior 48 hours, you (or any guest in your party or any other person with whom you or your guest has had close contact) have experienced symptoms of COVID-19 (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention); or
- If you (or any guest in your party) have traveled from a state or international territory identified by federal, state or applicable local governments as being subject to travel restrictions or mandatory quarantine advisories due to COVID-19, but have not fully complied with such travel or quarantine requirements.
- What are the travel requirements and do I need to wear a mask?
CDC will require all air passengers two years of age and over entering the United States (including U.S. citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three (3) calendar days of departure, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. Airlines will deny boarding of passengers who do not provide documentation of a negative test or recovery.
Masks may be required at all Travel Package related events and on planes, buses, trains, and other forms of public transportation traveling into, within, or out of the United States and in U.S. transportation hubs such as airports and stations.