Frequently Asked Questions

Online Pay-Per-View

What are the system requirements?
Video slow, skipping, or buffering?
Can only see the video but not hear it?
What is the quality of the video that is being streamed?
How do I purchase the event?
(Existing user)
What is your policy on refunds?
How do I watch the event?
How do I access the archived event?
How do I log in?
How do I create an account?
How do I reset my password?
How do I update my account information?
How long do I have to watch any Pay-Per-View content I purchased?
Why is there a US (USD) price listed for each package?
I am not in the United States, can I buy the Online Pay-Per-View?
Can I watch my Pay-Per-View on multiple computers?
I've already registered on this site, why do I have to register again?
What is WWE.com's Privacy Policy?

What are the Terms of Conditions?
How do I contact the Help Center for questions regarding the video player?

What are the system requirements?

Operating Systems supported: Apple iOS (iPhone, iPad), Microsoft Windows 2000, XP, Vista® or 7 with Intel® Pentium® II 450MHz, AMD Athlon® 600MHz or faster processor (or equivalent). Mac OS X 10.4, 10.5 or 10.6 with Intel Core™ Duo 1.33GHz or faster processor. A minimum 128MB of RAM and 128MB of graphics memory is required all operating systems supported.

Browsers: Internet Explorer 7 and above; Mozilla Firefox 4.0 and above; Google Chrome 10 and above; Safari 4.0 and above.

Video slow, skipping, or buffering?

There are a multitude of reasons why you'd see video buffering, most of which are specific to your PC / browser / network capacity. The video streams at a variety of bitrates (i.e. levels of quality) and the video player dynamically adjusts your stream upwards or downwards based on a number of factors, including network capacity, CPU and memory utilization, graphics card capabilities, etc., so that you're getting the 'optimal' video quality based on your computer's specific capabilities.

Buffering typically is related to network constraints.

Can only see the video but not hear it?

Please check the mute button is turned off in the video player and that your speaker volume is at an adequate level. The lack of audio while receiving video may also be due to a low internet connection speed.

What is the quality of the video that is being streamed?

The maximum bitrate we support on our Premium video player is 3Mbps which is a very good quality for web video. The technology uses adaptive streaming which will determine the highest bitrate your PC is capable of receiving based on available bandwidth, CPU and graphics card capability and then automatically scales the stream to ensure the best video experience.

How do I purchase the event? (Existing user)

Please log in within the storefront. After you've logged in, select any of the products from the Premium video player and you'll see a PURCHASE button for each product we offer that you don't already have access to. Selecting that button will take you through the purchase / checkout process.

After completing your purchase, you can then watch the event at your convenience up to 30 days. After you've made your purchase, you should see a PLAY NOW button for the video if it is available to be viewed, either because it's Live at that moment or because the VOD is available for viewing. If the video is not yet available, you'll see an AVAILABLE SOON button until it becomes available (at which point you'll then see a PLAY NOW button).

What is your policy on refunds?

Full refunds can be issued at any time prior to the start of the event. Once the event has begun, no refunds of any type will be issued.

How do I watch the event?

You must first purchase the event and be logged into the video player at www.wwe.com/ppv. From the storefront you should see the PLAY NOW button for the event. If you are unable to play from the PLAY NOW button, then access the event from My Media Library and click the PLAY NOW button from that section.

How do I access the archived event?

From within the storefront you should see the Play Now button on the right side of the player. If you are unable to play from the PLAY NOW button, then access the event from My Media Library and click the PLAY NOW button from that section. Note that you must be logged onto the player to view your purchased events.

How do I log in?

Follow these steps to log onto the player:

1.Click the Login button in the upper right hand corner of the player.2.Enter your logon information including your user name (e.g., email) and password.How do I create an account? 1.Click the Login button on the top right corner of the video player.2.The Welcome screen will appear.3.Click the Don't Have an Account? Register Now! prompt.4.Fill in all necessary data and click the Continue button.5.Fill in any additional data and click Sign Up!How do I reset my password?

Click on the Login button on the top right corner of the player. Select the Forgot your password? link and request a new password or re-set it by answering the challenge question you provided at the time your account was created.

How do I update my account information?

To update account information such as contact or login information, you must access the My Account section and then select the Account Profile tab.

1.Click the Update Login Info button to edit login information. 2.Select the Edit Contact Info button to edit contact information. How long do I have to watch any Pay-Per-View content I purchased?

You have 30 days to begin watching the Pay-Per-View after you have purchased it. Once you've started to watch the Pay-Per-View, you have 24 hours to finish watching the Pay-Per-View. You can watch the Pay-Per-View as many times as you want within this 24-hour period.

Why is there a US (USD) price listed for each package?

The local currency display is the approximate conversion of the US price based on latest exchange rates. All transactions are charged in US dollars at the time of purchase.

I am not in the United States, can I buy the Online Pay-Per-View?

Yes. You will be able to purchase an Online Pay-Per-View if you are in one of the following countries:

Argentina, Norway, Brazil, Portugal, Belgium, Peru, Canada, Philippines, Chile, Qatar, Columbia, Russia, Czech Republic, Saudi Arabia, Egypt, Singapore, Finland, Spain, France, Sweden, Georgia, Taiwan, Indonesia, Thailand, Israel, Turkey, Mexico, United Arab Emirates, Morocco, Vietnam, Netherlands, Algeria, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Bolivia, Costa Rica, Croatia, Cyprus, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji Islands, Guam, Honduras, Rep. of, Hong Kong, Hungary, Jamaica, Latvia, Lebanon, Libya, Lithuania, Macau, Malta, Oman, Panama, Slovakia, Slovenia, South Korea, Syria, Trinidad & Tobago, Tunisia, and Venezuela.

Can I watch my Pay-Per-View on multiple computers?

Once you have purchased a Pay-Per-View, you can view it on any computer. However, you will not be able to watch the Pay-Per-View on multiple computers at the same time.

I've already registered on this site, why do I have to register again?

We have launched a new service and as a result, everyone will need to re-register. However, please use your same login from the previous WWE Pay-Per-View site when creating your account on this site as we will be doing a migration at a later date that will reconcile the two accounts.

What is WWE.com's Privacy Policy?

Please see the entire policy here.

What are the Terms of Conditions?

Please see the entire policy here.

How do I contact the Help Center for questions regarding the video player?

CLICK: http://ppv.wwe.com/help.html  You will have the option to email a question or chat with a representative. During Live Online Pay-Per-Views, you can contact our support team by entering the chat system here: http://ppv.wwe.com/help.html