Survivor Series Travel Packages Terms and Conditions
Please read the terms and conditions (this "Agreement") listed below carefully before purchasing a Survivor Series Travel Package (“Travel Packages”) from World Wrestling Entertainment, Inc. (“WWE”). By continuing with the purchase, you agree that you have read and agree to be bound by this agreement. If you do not unconditionally agree to be bound by this agreement, you have no right to purchase a Travel Package. Your purchase is conditional upon your assent to this agreement in its entirety.
1. TRAVEL PACKAGE ORDERS
Travel Packages are quoted and payable in United States Dollars (USD). Subject to the restrictions stated below, orders will be processed immediately upon receipt. Full payment is required at time of purchase. The advertised prices within each Travel Package include taxes and standard charges for shipping & handling. Customs Duty, usually applied to international shipments, is not included in the advertised prices.
2. FORM OF PAYMENT
Payment must be made in full via one form of payment. Acceptable forms of payment are Visa, MasterCard, Discover, and American Express.
3. ALL SALES ARE FINAL
There are no refunds, no changes to the purchased Travel Package, and no exchanges once the purchase has been confirmed.
4. TRAVEL PACKAGE AVAILABILITY
Travel Packages are available for purchase to both domestic and international customers. Travel Package quantities are limited, and orders will be processed, within each Travel Package tier, on a first-come, first-served basis, while supplies last.
5. MAIN TRAVELER
Each Travel Package will contain a main traveler that will be the primary contact for the group. As the main traveler, you represent that you have the legal authority and capacity to enter into this Agreement and that you are age 21 or older. Travel Packages will be confirmed in the main traveler’s name. All information will be communicated via email directly to the main traveler. The main traveler will receive a confirmation letter via email within 5 business days after the purchase has been confirmed. It is very important that the main traveler review all the information in the confirmation letter and advise if any information is incorrect; such as, package type, number of guests, and shipping address. If the main traveler does not receive any type of email notification, it is recommended that an email is sent to email@example.com to check on the status of the order. Once the purchase has been confirmed, only the main traveler can request changes; such as, guest names, shipping address, telephone number, and email contact. If any change requests are received from guests within the group, they will be advised that only the main traveler can request such changes.
6. SEATING ASSIGNMENTS
Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed. Championship Package customers will be notified which section and row their Survivor Series tickets are located in within one (1) business day after purchase is confirmed; however, customers for all other Travel Package offerings will not be notified of specific seat assignments prior to the shipment of Travel Packages, which occurs approximately, 4 weeks prior to Survivor Series weekend, as discussed below. Even after notification occurs, WWE reserves the right to adjust section and row of seat assignments within the applicable Travel Package tiers to maintain efficient seating disbursement and to accommodate changing conditions, which may affect event production, seating, and customer safety including, without limitation, changes in the event staging area or venue layout.
7. SEATING LOCATIONS
The seating locations described within the Travel Packages are subject to change without notice. In the case that tickets are no longer available in the seating locations within the Travel Package description, WWE will notify you via email to offer alternative tickets, which will result in different seating locations. WWE reserves the right to upgrade your tickets to a different location at no additional cost to you. Even after notification of seat location occurs, WWE reserves the right to adjust section and row of seat assignments within the applicable Travel Package tiers to maintain efficient seating disbursement and to accommodate changing conditions, which may affect event production, seating, and customer safety including, without limitation, changes in the event staging area or venue layout.
8. ACCESSIBLE SEATING
Accessible seating locations are available in the areas designated by the venue. Accessible seating at this venue is not available on the floor or within the Lower Bowl, rows 1 - 6. Accessible Seating is only available within the Silver Packages. If you require accessible seating, indicate the request with your order by clicking Accessible Seating in the Special Accommodations section. Do not type an accessible seating request into the Special Requests section as it will not be valid. After clicking Accessible Seating, if such seating is no longer available within that specific Travel Package, you will receive an immediate notification. After your purchase has been confirmed with accessible seating, WWE reserves the right to adjust section and row of seat assignments, as discussed immediately above.
9. TRAVEL INSURANCE RECOMMENDED
Travel Package sales are final. Travel insurance is recommended in case of cancellation due to unforeseen circumstances, including, without limitation, personal illness or injury, inclement weather, active military service, etc. You are welcome to contact a travel insurance provider of your choice for further information.
10. PACKAGES ARE TRANSFERABLE
Travel Packages may be transferred provided the transferee (“new main traveler”) agrees in writing to abide by this Agreement stated herein. The transferor (“original main traveler”) must submit a written request for the transfer of the Travel Package to the new main traveler. Request must include the full name, mailing address, and email contact of the new main traveler. WWE will not be involved in any discussions between the original main traveler and the new main traveler. Once the Travel Package has been transferred to the new main traveler, the original main traveler will no longer receive any information pertaining to the Travel Package. If the Travel Package has already been shipped, it is the sole responsibility of the original main traveler, at their sole cost and expense, to successfully ship the Travel Package to the new main traveler.
11. HOTEL ACCOMMODATIONS
Travel Packages include accommodations at a hotel located within the Chicago area. The precise location will be provided to the main traveler 3 months before the event. Each person within your group will share one (1) standard room for the number of nights included in your Travel Package.
The check-in and check-out dates for each number of nights is as follows:
- 3-Night Hotel Accommodations (with SmackDown LIVE Ticket) – Check-in Friday, Nov. 22, 2019 / Check-out Monday, Nov. 25, 2019
- 3-Night Hotel Accommodations (with Monday Night Raw Ticket) – Check-in Saturday, Nov. 23, 2019 / Check-out Tuesday, Nov. 26, 2019
- 4-Night Hotel Accommodations (with SmackDown LIVE Ticket and Monday Night Raw Ticket) – Check-in Friday, Nov. 22, 2019 / Check-out Tuesday, Nov. 26, 2019
All hotel accommodations are confirmed as part of a room block specifically reserved for the Travel Package groups. Guests may not be able to confirm the room reservation directly with the hotel until 24 hours before the check-in date. All room reservations will be confirmed in the main traveler’s name. As WWE works closely with the hotel to confirm all room reservations, guests will not be able to contact the hotel to request any changes to room reservations confirmed by WWE. If changes are required, the main traveler must send an email request to firstname.lastname@example.org.
12. BEDDING ACCOMMODATIONS
Due to inventory demand, specific bed type requests cannot be made in advance. Travel Packages with 1 person will be accommodated in a single occupancy room with 2 beds. Travel Packages with 2 persons will be accommodated in a double occupancy room with 2 beds. Travel Packages with 3 persons will be accommodated in a triple occupancy room with 2 beds. Travel Packages with 4 persons will be accommodated in a quad occupancy room with 2 beds. If the room is assigned with 2 beds, any requests for additional beds; such as, a rollaway bed or a cot, will not be accepted due to hotel fire code policies.
13. ADDITIONAL ROOM AND ADDITIONAL NIGHTS
If guests are interested in confirming an additional room, they must contact the hotel to confirm a separate room reservation for the additional room.
If guests are interested in extending their hotel stay, they must contact the hotel to confirm a separate room reservation for the additional nights.
Separate room reservations are subject to hotel availability and are not part of the Travel Package room block, hotels will charge the regular room rate, which guests are responsible to pay directly to the hotel.
14. HOTEL ROOM CANCELLATION
Requests received by main traveler to cancel hotel reservations must be made in writing via email to email@example.com with the understanding that there are no refunds for such cancellation.
15. NOT INCLUDED IN TRAVEL PACKAGES
Travel Packages do not include airline tickets, unless specifically stated in the package descriptions. The recommended airport through which to make travel arrangements is O'Hare International Airport (ORD). Travel Packages do not include parking at the hotel or at the venues. You are welcome to contact such locations to inquire about their parking policies. Travel Packages do not include transportation, unless specifically stated in the package descriptions. You are welcome to contact the hotel regarding recommendations for local transportation, including transportation to and from the airport. Travel Packages do not include any food or drinks, or allowances for food or drinks, unless specifically stated in the package descriptions. You are welcome to contact the hotel for their recommendation of local restaurants.
16. SUPERSTAR SESSIONS
The identity of WWE Superstars, WWE Legends, and NXT Superstars participating in Travel Package sessions will not be available before appearance at sessions.
17. COLLECTIBLE CHAIRS
If applicable to your Travel Package, you will be responsible, at your sole cost and expense, for transporting or shipping your collectible chair from the event to your residence. The airports require that the chairs be checked as baggage; they are not allowed to be carried on by TSA regulations. The chairs are the standard size of a metal folding chair, with approximate dimensions of 18.25” W x 19.75” D x 30.25” H, and weighing approximately 12 lbs.
18. TRAVEL PACKAGE SHIPMENT
WWE guarantees shipment of your Travel Package before the event. Most often, your Travel Package will be shipped via FedEx to your shipping address 4 weeks before the event. An adult age 21 or older must be available at your shipping address to accept the delivery of your Travel Package. In some cases, your Travel Package will be shipped to your hotel or your tickets will be available for pickup at Will Call. You will be notified of details of shipment no later than 4 weeks before the event. If you move before the event takes place, you are responsible for updating WWE with the new shipping address no later than September 1. WWE is not responsible if your Travel Package is mailed to the wrong address due to failure to update your shipping address. You must contact WWE within 24 hours of receipt of your Travel Package with any ticket issues. Main traveler will be responsible for distributing tickets to each guest within group. Tickets will not be replaced, duplicated or re-issued if lost, forgotten, or stolen.
19. CHANGE REQUESTS TO GUEST INFORMATION
Change requests to guest information received by WWE before September 1 will be processed by WWE subject to the rest of this Agreement. Change requests to guest information received after September 1 will be considered; however, depending on the type of request, may not be approved. Change requests for new shipping address will not be approved if request is received after September 1; in some cases, the Travel Package will be shipped to the hotel.
WWE is not responsible for any delay that has caused you to arrive late at a venue or has caused you to miss any part of an event. WWE will issue no refund or compensation for delays, including, without limitation, traffic conditions, vehicle malfunctions, or weather conditions, as these circumstances are bound to happen and are beyond the control of WWE.
21. FALSE INFORMATION
WWE does not independently verify information provided by purchasers of Travel Packages and is not responsible for any false information. False information will result in denied entrance into all Travel Package events and cancellation of hotel accommodations without compensation. During any Travel Package events, if an individual engages in behavior that is threatening, illegal, or intended to harass, abuse or harm any other person, WWE reserves the right to remove such individual with no compensation.
22. MODIFICATIONS AND CANCELLATIONS
WWE reserves the right to modify or cancel the Travel Packages in any way it deems necessary or appropriate. WWE will notify the main traveler via email of such changes. The main traveler will be responsible for providing this information to guests within group. If WWE modifies a portion of the Travel Package, the modification will be equal in value and refund will not be issued. If WWE cancels only a portion of the Travel Package, WWE will only provide refund to the extent that such refund is made available to WWE. If WWE cancels a Travel Package in its entirety, WWE will issue a full refund. If you are interested in purchasing a different Travel Package due to your original Travel Package being canceled in its entirety, WWE will issue a refund for the price difference (if less) between the two Travel Packages. Your seat assignment, including section and row, will be assigned on a first-come, first-served basis in the order in which your original Travel Package was confirmed.
23. FURTHER INFORMATION
If you require further information pertaining to the Travel Packages, please visit SurvivorSeriesTravel.com or send us an email at firstname.lastname@example.org.