Billing

For technical information, click here.  For billing information, see below.

 

Billing Information for WWE 24/7 Online

Individual Video Matches - One time purchases are billed immediately to your account and will show on your billing statement as WWE Webcast PPV. They are available for a 7 day period from purchase date.

Yearly Subscription - Yearly subscription accounts will be billed immediately and will also appear on your billing statement as WWE Webcast PPV.

Monthly Subscriptions - Monthly subscriptions fees are billed each month on a 30 day billing cycle to the account number you submitted upon purchase. Your subscription will continue to bill each month until your subscription has been cancelled.

Automatic Recurring Billing

Subscription fees are automatically renewed at the end of the original term selected, for a similar period of time, unless notice is received from the subscriber seven (7) days before renewal.

Unless and until this subscription is cancelled the subscriber hereby authorizes WWE to charge subscriber's chosen payment method to pay for the ongoing cost of membership.

My Account

Access to the site is through a combination of a username and a password (My Account). Subscribers may not under any circumstances release their account to any other person and are required to keep their account strictly confidential. WWE will not release passwords for any reason to anyone other than the subscriber except as may be specifically required by law or court order. Unauthorized access to the site is a breach of the subscription and a violation of law.

If any breach of security, theft or loss of account, or unauthorized disclosure of My Account information occurs, subscriber must immediately notify WWE of said security breach. Subscriber will remain liable for unauthorized use of service until WWE or is notified of the security breach by e-mail or telephone.

Refund Policy

WWE.com will honor any refund request for a yearly subscription made within 10 days of the purchase and any refund request for a monthly subscription made within 2 days of purchase provided that you have viewed less than 5 matches during the month when the refund is requested. If 5 or more matches were viewed during any month, a refund will not be given to you for that month. Refunds will be credited back to your card, and confirmation emailed to you promptly. Access to wwe.com premium content will be terminated upon issuing of the refund.

If you are unsatisfied with our service or are experiencing irresolvable technical difficulties, please email us at ppvhelp@wwe.com or click on our live help link for fast, friendly assistance. Live customer service is available from (9:00am-5:00pm PST, Monday-Friday).

Subscription Information

WWE reserves the right to cancel or change the subscription terms and conditions at any time.

Cancel Subscription
At any time, and without cause, subscription to the service may be terminated by either WWE, or the subscriber upon notification of the other by electronic or conventional mail. Subscribers are liable for charges incurred by them until termination of service.

Monthly Subscriptions
All wwe.com monthly subscriptions are billed on a 30 day cycle. To cancel your subscription, please click here to contact customer service.

If you cancel your account today, you will not be billed again.

For monthly subscribers, you will continue to have access to your account until the end of your current subscription period.

If you need further assistance, please click here to contact customer service.

Yearly Subscriptions
All WWE.com yearly subscriptions can be cancelled however, the amount of the refund will vary depending on the number of months that have elapsed prior to cancellation. The formula used to calculate your refund will be:
Yearly Subscription Amount - (Total # of months* x Monthly Subscription Rate) = Your Refund

For example if you cancel after 4 months your total refund will be $39.95-(4 x $3.95)=$24.15

Refunds are based on complete months; no partial month billing is available. Subscribers acknowledge WWE may track through the use of special software each subscriber’s entry to the site.

Contact Us

Please click here to contact customer service. Please include your username & password and the details of your question.

WWE.com FAQsOnline Pay-Per-View Events

What are the system requirements?
Operating Systems supported: Microsoft Windows 2000, XP, Vista® or 7 with Intel® Pentium® II 450MHz, AMD Athlon® 600MHz or faster processor (or equivalent). Mac OS X 10.4, 10.5 or 10.6 with Intel Core™ Duo 1.33GHz or faster processor. A minimum 128MB of RAM and 128MB of graphics memory is required all operating systems supported. Browsers (All browsers listed must have Flash 10.3 or above installed): Internet Explorer 7 and above; Mozilla Firefox 4.0 and above; Google Chrome 10 and above; Safari 4.0 and above