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WrestleMania 34 Travel Package Frequently Asked Questions

WrestleMania 34 Travel Package Frequently Asked Questions

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When will individual tickets go on sale?  
Individual tickets for WrestleMania will go on sale on Friday, Nov. 17, starting at 11 a.m. ET/8 a.m. PT. Check back on WWE.com for announcement of sale dates for all related events.

Can I purchase a package without hotel accommodations?  
All Travel Packages include hotel accommodations, with accessible rooms available upon request. If you require an accessible room, indicate the request with your order in the Special Requests section. At this time, we do not provide an option without hotel accommodations.  

How old do I have to be to purchase a package?
Each Travel Package will contain a main traveler that will be the primary contact for the group. As the main traveler, you represent that you have the legal authority and capacity to enter into the Agreement and that you are age 21 or older.   

Can I cancel the hotel accommodations? 
Requests received by main traveler to cancel hotel reservations must be made in writing via email to travel.packages@wwe.com with the understanding that there are no refunds for such cancellation.  

What is the location of the hotel?  
The hotel location will be within the New Orleans area. The precise location will be provided to the main traveler four months prior to the event.  

Can I confirm an additional room or extend my hotel stay?  
If guests are interested in confirming an additional room, they must contact the hotel directly to confirm a separate room reservation for the additional room. If guests are interested in extending their hotel stay, they must contact the hotel directly to confirm a separate room reservation for the additional nights. Separate room reservations are subject to hotel availability and are not part of the Travel Package room block, hotels will charge the regular room rate, which guests are responsible to pay directly to the hotel. 

What are the check-in and check-out dates for the hotel accommodations?  
Each person within your group will share one (1) standard room for the number of nights included in your Travel Package. The check-in and check-out dates for each number of nights is as follows:

Two-Night Hotel Accommodations – Check-in Saturday, April 7, 2018 / Check-out Monday, April 9, 2018
Three-Night Hotel Accommodations – Check-in Friday, April 6, 2018 / Check-out Monday, April 9, 2018  
Four-Night Hotel Accommodations – Check-in Friday, April 6, 2018 / Check-out Tuesday, April 10, 2018  
Five-Night Hotel Accommodations – Check-in Friday, April 6, 2018 / Check-out Wednesday, April 11, 2018

Can I request specific bed types?   
Due to inventory demand, specific bed type requests cannot be made in advance. Travel Packages with one person will be accommodated in a single occupancy room with one bed or two beds. Travel Packages with two persons will be accommodated in a double occupancy room with two beds; or in some cases, will have a choice of one bed or two beds. Travel Packages with three persons will be accommodated in a triple occupancy room with two beds. Travel Packages with four persons will be accommodated in a quad occupancy room with two beds. If the room is assigned with two beds, any requests for additional beds; such as, a rollaway bed or a cot, will not be accepted due to hotel fire code policies.

If I purchase a Travel Package with three or four people on the same order, do we get two hotel rooms?  
Each person within your Travel Package group will share one standard room. Travel Packages with three or four persons will be accommodated in one room with two beds.

Do I have to share my hotel room with another single-package buyer?
If you are the only person in your group, you will be the only person in your hotel room. Travel Packages with one person will be accommodated in a single occupancy room with one bed or two beds.

Does my child require a ticket for each event?
Children over 24 months of age require a ticket to enter each venue. Children under 24 months of age can sit on adult’s lap during the event.  

Are packages available internationally?  
Travel Packages are available for purchase to both domestic and international customers.  

How do I purchase a package?  
Travel Packages can only be purchased on wrestlemaniatravel.com. Travel Packages will be available starting on Monday, October 30, at noon ET/11 a.m. CT.

Can I pay with more than one credit card or pay in installments?  
Full payment is required at time of purchase. Payment must be made via credit card. Acceptable forms of payment are Visa, MasterCard, Discover, and American Express. PayPal is not an accepted form of payment.  

Are the prices per person, and are there any additional costs?  
The advertised prices are per person. Each person in your group would pay the same per person price.

The prices include taxes and standard charges for shipping & handling. Customs Duty, usually applied to international shipments, is not included in the advertised prices.  

Are Travel Packages refundable?  
There are no refunds. Travel Packages may be transferred, provided the new main traveler agrees in writing to abide by the Agreement of the Travel Package.   

What happens if I need to cancel after I already purchased the package?  
Travel Package sales are final. Travel insurance is recommended in case of cancellation due to unforeseen circumstances, including, without limitations, personal illness or injury, inclement weather, active military service, etc. You are welcome to contact a travel insurance provider of your choice for further information.

Are changes allowed to Travel Packages?  
Change requests to guest information received by WWE before February 1, 2018 will be processed. Change requests to guest information received after February 1, 2018 will be considered; however, depending on the type of request, may not be approved. Change requests for new shipping address will not be approved if request is received after February 1, 2018; in such case, the Travel Package will be shipped to the hotel.

If I purchase a Travel Package with up to four people, will we be seated together?  
Everyone within your Travel Package group will be seated together at each ticketed event.

Can I be seated next to someone who purchased a separate package?  
You can email a seating request as soon as you receive your confirmation letter; however, seating will depend on availability.

What if I have more than four people in my group?  
You must purchase more than one Travel Package, as each Travel Package can only accommodate up to four people sharing one room. For example: if you have a group of five people, you can purchase a Travel Package for three people and a Travel Package for two people.

Is accessible seating available?  
Accessible seating locations are available in the areas designated by the venue. If you require accessible seating, indicate the request with your order by clicking Accessible Seating in the Special Accommodations section. Do not type an accessible seating request into the Special Requests section, as it will not be valid. After clicking Accessible Seating, if such seating is no longer available within that specific Travel Package, you will receive an immediate notification. After your purchase has been confirmed with accessible seating, WWE reserves the right to adjust section and row of seat assignments, as discussed above.

Can I see a seating map for each event?  
Ticketmaster will post the seating map, including accessible seating, once individual tickets are on sale to the public.

How will the event ticket seats be assigned?  
Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed.  

When will I receive a confirmation of my order?  
The main traveler will receive a confirmation letter via email within five business days after the purchase has been confirmed. If the main traveler does not receive any type of email notification, it is recommended that an email is sent to travel.packages@wwe.com to check on the status of the order.  

When will I know which seats I was assigned? 
Once-In-A-Lifetime Package customers and Mardi Gras Package customers will be notified of their seating assignment only for the WrestleMania 34 tickets within one business day after purchase is confirmed. Customers for all other Travel Packages will not be notified of their seating assignments prior to the shipment of Travel Packages, which occurs four weeks before the event.

When do I choose the WrestleMania Axxess sessions, and can I choose different sessions for each guest?  
WrestleMania Axxess sessions will be announced in January 2018. If applicable to your Travel Package, each person within your group will receive two WrestleMania Axxess tickets and all persons within your group will attend the same two WrestleMania Axxess sessions.

What is not included in Travel Packages?  
Unless specifically stated in the Travel Package descriptions, Travel Packages do not include airline tickets, parking at hotel or venues, ground transportation, food or drinks, or allowances for food or drinks.

Can I buy a Travel Package with Two-Night Hotel Accommodations or with Three-Night Hotel Accommodations that includes Monday Night Raw ticket and SmackDown Live ticket?  
Monday Night Raw tickets are only included with four-night or five-night hotel accommodations. SmackDown Live tickets are only included with five-night hotel accommodations.  

What event tickets are included in each Travel Package? 
WrestleMania 34 tickets and NXT TakeOver: New Orleans tickets are included in all Travel Packages. WWE Hall of Fame Induction Ceremony tickets and WrestleMania Axxess tickets are included in all Travel Packages, with the exception of the Once-In-A-Lifetime Packages. Monday Night Raw tickets are only included in the Travel Packages with four-night or five-night hotel accommodations. SmackDown Live tickets are only included in the Travel Packages with five-night hotel accommodations.

How do we get our collectible chair home?  
If applicable to your Travel Package, you will be responsible, at your sole cost and expense, for transporting or shipping your collectible chair from the event to your residence.  The airports require that the chairs be checked as baggage; they are not allowed to be carried on by TSA regulations. The chairs are the standard size of a metal folding chair, with approximate dimensions of 18.25”W x 19.75”D x 30.25”H, and weighing approximately 12 lbs.

What if the Travel Packages are changed or canceled?  
WWE reserves the right to modify or cancel the Travel Packages in any way it deems necessary or appropriate. If WWE modifies a portion of the Travel Package, the modification will be equal in value and refund will not be issued. If WWE cancels a portion of the Travel Package, WWE will only provide refund to the extent that such refund is made available to WWE. If WWE cancels a Travel Package in its entirety, WWE will issue a full refund.  

When will I receive all the event tickets? 
WWE guarantees shipment of your Travel Package before the event. Most often, your Travel Package will be shipped to your shipping address four weeks before the event. In some cases, your Travel Package will be shipped to your hotel, or your tickets will be available for pickup at Will Call. You will be notified of details of shipment no later than four weeks before the event.

How do I check the status of my private charter flight in the Once-In-A-Lifetime Package?  
The flight reservation will be confirmed in the order in which purchase is confirmed. You will not be able to check flight status and check-in will be in a private terminal. There will be no assigned seating and no fee for additional luggage. The flight time is approximately three hours and 15 minutes.

How many private charter flights can I choose from in the Once-In-A-Lifetime Package? 
There is only one round-trip private charter flight. The flight dates cannot be altered or changed. The outbound flight will depart from John F. Kennedy International Airport (JFK) in New York on Saturday, April 7, 2018. The return flight will depart from Louis Armstrong New Orleans International Airport (MSY) in New Orleans on Monday, April 9, 2018.  The aircraft will not be allowed to wait for late passengers. If you miss the flight, you will be responsible, at your sole cost and expense, for making other arrangements. If you miss the outbound flight, your return flight will not be canceled and you will still be able to return on the private charter flight.      

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